KYTECHNGAMING Posted December 21, 2023 Posted December 21, 2023 Hello, I created a rule to call my cell phone if there is no answer for 5-10 seconds. The log also shows that he forwarded the call and called. But I am not receiving calls to the phone I forwarded. I also contacted my SIP provider. They also checked the required settings. He was said that there is no obstacle for the forwarding function to not work. But I didn't get any results. Can you help me? @sips Quote
sips Posted December 21, 2023 Posted December 21, 2023 37 minutes ago, KYTECHNGAMING said: I am not receiving calls to the phone I forwarded. Hello, In order to investigate the call forwarding issue, could you, please collect diagnostics on your Keenetic and share it? Collect the diagnostics by following the steps below: go to GUI>Management>Diagnostics>Debug and click “Restart system in debug mode”; make an incoming call that should be forwarded to your cell phone; go to GUI>Management>Diagnostics>Debug and click “Stop debugging”; download the self-test_*.txt file to your PC and attach it here with your next message. Quote
KYTECHNGAMING Posted December 22, 2023 Author Posted December 22, 2023 On 12/21/2023 at 5:06 PM, sips said: Hello, In order to investigate the call forwarding issue, could you, please collect diagnostics on your Keenetic and share it? Collect the diagnostics by following the steps below: go to GUI>Management>Diagnostics>Debug and click “Restart system in debug mode”; make an incoming call that should be forwarded to your cell phone; go to GUI>Management>Diagnostics>Debug and click “Stop debugging”; download the self-test_*.txt file to your PC and attach it here with your next message. Hello, I am sharing the self-test file in the next message for review. Thank you. Quote
sips Posted December 25, 2023 Posted December 25, 2023 On 12/22/2023 at 9:18 PM, KYTECHNGAMING said: I am sharing the self-test file in the next message for review. After studying the self-test provided, I see that in 5 seconds after receiving INVITE sip:xxxxxxxxx507@xxx.xxx.xxx.232:5060, Keenetic responds with 302 Moved Temporarily message containing SIP URI sip:xxxxxxxxx969@xxx.xxx.xxx.10 in the Contact field. Receiving the 302 message, the calling party should send INVITE to sip:xxxxxxxxx969@xxx.xxx.xxx.10, but, as I understand, it didn't happen. Most probably, the reason is AVENCOM doesn’t allow call forwarding with 302 messages in such scenarios. You can check with AVENCOM technical support if it is so. 1 Quote
KYTECHNGAMING Posted December 25, 2023 Author Posted December 25, 2023 Thank you for the detailed information. And I thought the problem was on Avencom side. I'll have it double-checked. Quote
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